By completing a purchase through our store, you acknowledge and agree to the terms below, confirming that you have read and understood this policy in full.

1. Refund Eligibility

Refund requests made within 15 (fifteen) days after payment will be eligible for a 50% refund of the total amount paid.After 30 (thirty) days from payment, no refunds will be issued.The final deadline to request a refund is 45 (forty-five) days before the event date (if applicable). Purchases made less than 45 days before the event are non-refundable under any circumstance.

2. Force Majeure (Natural Events)

In the event of natural or unforeseen circumstances, refunds will follow the same policy applied by the venue or service provider.

3. Pricing and Adjustments

All prices must be approved by the Administration before publication, considering all costs involved.An additional 20% contingency fee may be applied to cover potential unforeseen expenses.

4. Department Communication

Each department (Kids, Link, Rocket, and Legacy) must appoint one designated person to communicate with the Administration regarding all financial or organizational matters, to prevent duplicated communication.

5. Communication Channel

All communication regarding refunds or purchases must be conducted exclusively via email. Messages sent through WhatsApp or other platforms will not be considered official or responded to.

6. Financial Records

A shared financial spreadsheet will be made available for each event to maintain transparency and facilitate financial closing. Financial closing must be completed within 7 (seven) days after the event ends.

7. Agreement to Terms

By purchasing any product, service, or ticket, you automatically agree to this Refund and Communication Policy and acknowledge that you have read and understood its terms.